Terms and Conditions
Sora Climbing Equipment – Terms and Conditions Summary
Welcome to Sora Climbing Equipment! By using our website or purchasing our products, you agree to the following terms:
1. Orders and Payments
All orders are subject to product availability.
Payment is required at the time of purchase. We accept major credit cards and PayPal.
2. Shipping and Delivery
Standard processing time is 10-21 days (for small items) 6-7 weeks (for larger equipment), with potential delays due to high demand, customization, or external factors.
Shipping costs and delivery times vary based on location and shipping method.
3. Returns and Refunds
Returns are a last resort and must be requested within 14 days of delivery.
Items must be unused, in original packaging, and in resalable condition.
A 15% restocking fee applies, and return shipping costs are the customer’s responsibility.
Custom or made-to-order items cannot be returned.
4. Product Use and Safety
Our equipment is designed for climbing and training purposes only.
Use products as intended and follow all safety guidelines. SORA is not liable for misuse or improper installation.
Climbing equipment carries inherent dangers, including risk of injury or death, even when manufactured to the highest standards. Sora employs rigorous engineering and testing, but the Customer accepts that climbing involves unavoidable hazards.
5. Intellectual Property
All content on our website (logos, images, text) is owned by Sora and protected by copyright laws.
6. Limitation of Liability
SORA is not liable for indirect damages (e.g., loss of profits) arising from product use or website issues.
7. Governing Law
These terms are governed by the laws of Alberta, Canada.
8. Changes to Terms
We may update these terms at any time. Continued use of our website or products constitutes acceptance of the revised terms.