Shipping Policy
SORA Climbing Equipment Shipping Policy
At SORA Climbing Equipment, we are committed to delivering your high-quality climbing gear as quickly and efficiently as possible. Due to the custom nature and size of our products, please review the following shipping details to ensure a smooth experience.
Shipping Timeline:
Standard Processing Time: Most orders are processed and shipped within 10-21 days (smaller items), 6-7 weeks (larger equipment) from the date of purchase.
Shipping Options:
Standard Shipping: Free for all orders. Delivery times vary based on location and carrier schedules.
Expedited Shipping: Available for an additional fee. Contact us at info@soraclimbingequipment.com for details.
Tracking Your Order:
Once your order ships, you will receive a tracking number via email to monitor your shipment’s progress.
International Shipping:
We ship worldwide! International orders may be subject to additional customs fees, taxes, or import duties, which are the responsibility of the customer.
Delays and Communication:
If your order is delayed, we will notify you promptly and provide updates on the revised timeline.
For urgent inquiries, contact our customer service team at info@soraclimbingequipment.com
Our Commitment:
We value your patience and understanding as we work to deliver the best climbing equipment to your doorstep. Thank you for choosing Sora Climbing Equipment!
This policy is transparent, sets clear expectations, and emphasizes your commitment to customer satisfaction. Let me know if you'd like to adjust any details!